Is Business Management Stuck in the Stone Age?

In the past 12 months, I have been asked by at least three different companies to “send a fax.”

In the past few years, I’ve encountered executives that still have their assistants print their emails for them.

When I visit a doctor’s office (in the US anyways), I’m asked to fill out paper forms, with redundant fields, so that the office assistant can then manually enter that same, poorly-handwritten information, into a database.

Technology is improving the way information flows in so many parts of our lives, but some systems are especially resistant to change – especially those related to managing a business.

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